Refund policy

At maisondeSteph, every order is carefully curated and prepared with care. We want you to love what you receive.

Returns: We accept returns within 14 days of delivery for items that are unused, unworn, and in their original condition with all tags attached. Final sale items are not eligible for return.

Exchanges: We're happy to offer exchanges within 14 days of delivery, subject to availability. Please contact us at nihajone06@gmail.com to initiate an exchange.

Refunds: Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed within 5–7 business days to your original payment method. Shipping costs are non-refundable.

How to Start a Return: Email us at nihajone06@gmail.com with your order number and reason for return. We'll respond within 1–2 business days with next steps.

Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo and your order number. We'll make it right.